Important information – Please read!!
All requested personalisations will be engraved exactly as they have been entered. Please ensure all spelling is correct before submitting
We are happy to do custom orders, please contact the shop to discuss options.
Due to the metal composition and mirror finish, images will appear different from different angles and in different lighting.
Processing time is 5-7 business days on top of the shipping time.
Average shipping time (does not apply during Christmas or pandemic times)
Within Canada – free shipping packages are sent using letter mail and can take 7-10 days to arrive. Upgrades are available for purchase at checkout. Tracking is NOT included in free shipping
To the USA – Packages are shipped using chitchats then USPS and include tracking. Shipping generally takes a week but varies based on customs. Tracking will not be updated until chit chats transfers the packages to USPS which is 1-2 days after the item is marked as shipped.
Overseas packages – On average take 2-4 weeks to arrive and any additional import fees or VAT taxes are the full responsibility of the buyer.
5-7 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. How to Contact Me
For purposes of EU data protection law, I, Kristina Walker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org Alternately, you may mail me at: 184 Mount Douglas Point SE, Calgary, Alberta, T2Z 3J7
I LOVE to do custom orders! Just contact me with your ideas and we will make it happen
Order 5-10 items and get 10% off
Order 10-20 items and get 15% off
Contact the shop if you want to order 20+ items
If your order is going directly to someone as a gift contact me for gift wrap options
Jan 12, 2022
My partner absolutely loved it! Great work on the piece and the owner was wonderful to work with when I didn't understand something! Thank you :)
Sep 30, 2020
Sep 30, 2020
Feb 4, 2019
Dec 19, 2018
Exactly what I was looking for. I purchased this for a friend who has recently lost her best furry friend. Thanks so much!